Canterbury - $5.50
Rest of South Island - $7.00
North Island - $7.50
All orders are tracked door to door and typically take 2-3 working days once picked up for delivery. Bear in mind that these services operate during the weekday and do not require a signature on delivery. Please keep this in mind when providing a valid NZ address.
We DO deliver to PO Boxes and Rural Addresses at no extra cost.
Please note that delivery times are ‘target’ delivery times and can sometimes take longer to reach its destination.
If you live in the Canterbury region and would prefer to pick up from us in Pegasus, please get in contact with me firstname.lastname@example.org prior to purchasing to sort out details.
REST OF WORLD SHIPPING COSTS AND DELIVERY INFORMATION
We have currently suspended shipping outside of New Zealand until further notice. Our sincere apologies.
If you wish to receive items outside of New Zealand and Australia please contact us for a free no-obligation quote on shipping before making your purchase email@example.com
Please note that any international orders will be sent UN-TRACKED via NZ Post and will take approximately 3 - 15 working days.
Any duties and taxes incurred on international deliveries are your responsibility.
It means everything to us that you are thrilled with your purchase, so please get in touch immediately if there are any problems with your order – firstname.lastname@example.org
Please choose your items carefully. All Bento boxes have their dimensions clearly stated - returns or exchanges are not available because you have changed your mind. We can not offer store credit at this time.
If your order has been damaged in transit, please let us know immediately (and no longer than within 3 working days of arrival) so that we can get in touch with the courier company to sort out any claims.
PhunkyBento will refund or exchange items that are faulty or incorrect. Please contact us within 3 working days to advise of a fault. We will provide a return address for you to send it back. Faulty goods must be returned to us within 10 working days of when you notify us.
Once we receive your item, we will inspect it and notify you on the status of your refund, and exchange or reimburse in full if approved. Please include your return shipping receipt so we can also reimburse the return shipping cost (only if a fault is found). We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a timely manner, depending on your card issuer's policies.
Here at phunkyBento, we pride ourselves on providing the highest level of quality and service, and in the very unlikely event that an error or fault exists with your order then please contact us within 3 working days of delivery. Advise us of your concerns and we will endeavor to rectify (if appropriate) in a timely and professional manner.
PLEASE NOTE BELOW
We do not guarantee our products for issues related to wear and tear including rips, spills, scratches, chips, mould, fading, stains and odour.
Please keep in mind that although our products are designed for children, they are not indestructible.
If we have approved a refund of your purchase, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a reasonable time. If you haven’t received a refund within 10 days of us approving your refund, try the following;
Check your bank account again. It may have been hidden by an extra expense.
Get in contact with your credit card company. There may be a delay on their end for publishing the refund.
Get in touch with your bank. Again there may be a delay on their end for publishing the refund.
If you’ve done all of this and you still have not received your refund yet, please contact me at email@example.com